Refund & Returns

At Qualosa, we want you to shop with confidence. If there is a problem with your order, we are here to help.

Return Eligibility

We accept returns or replacement requests if:

• you received the wrong item

• the item arrived damaged or defective

• the item is missing parts

• the item is significantly different from what was ordered

To request a return or replacement, please contact us within 7 days of delivery.

Non-Returnable Situations

We may not accept returns in the following cases:

• change of mind after delivery

• product has been used, damaged, or altered by the customer

• original packaging is missing

• return request is made after 7 days from delivery

• items marked as non-returnable for hygiene or personal-use reasons

Cash on Delivery Orders

Our store currently offers Cash on Delivery (COD). Please make sure the shipping address and phone number are correct when placing your order. We may contact you to confirm your order before shipment.

If a customer refuses delivery without a valid reason, we reserve the right to limit future COD orders.

Replacement and Refund Process

If your request is approved, we may offer one of the following:

• replacement of the item

• store credit

• refund, where applicable

Refunds, if approved, will be processed after the returned item is received and inspected.

Return Shipping

If the return is due to our error, such as a wrong, damaged, or defective product, we will guide you through the return or replacement process.

How to Request a Return

To request a return or replacement, please contact our support team with:

• your order number

• your full name

• your phone number

• clear photos or videos of the issue

Please contact us at:

Email: subhajitb.joy@gmail.com